Meal ExpressPrivacy Policy
Meal Express ("we", "our", "us") provides a community-based homemade-food ordering and delivery service in Pakistan. This Privacy Policy explains what personal information we collect, why we use it, and how you can contact us about your data.
1. Information we collect
- Account details: name, email address, phone number, account role, and authentication information provided through the sign-in process.
- Order details: ordered items, prices, order history, order status, delivery instructions, and related support messages.
- Location and delivery details: delivery address and any location you choose to share when placing an order, as needed to fulfill your request.
- Homemaker details: food listings, business/profile information, and verification materials requested during seller onboarding.
- Device and technical information: app identifiers, crash or diagnostic information, and push-notification subscription tokens where enabled.
2. How we use information
We use information to create and secure accounts; verify eligible homemakers; process orders; assign internal delivery riders; communicate order updates; send requested notifications; respond to customer support requests; detect abuse; and maintain service reliability.
3. Payments
Meal Express currently supports cash on delivery. We do not process payment-card transactions inside the app. Basic order and payment-status records may still be maintained for operational and accounting purposes.
4. Sharing and service providers
We make order details available only to people who need them to fulfill or administer an order, such as the assigned homemaker, assigned rider, and authorized administrators. We may use external technology providers for functions such as sign-in, cloud infrastructure, and push notifications, including Google/Firebase and OneSignal where configured. Those providers may process limited technical and account information on our behalf under their own applicable terms. We do not sell personal information or share it with third-party advertisers.
5. Permissions and notifications
If you allow push notifications, Meal Express may send order status and service messages. You can turn off app notifications in your device settings. If location permission is requested, you may manage it in your device settings; some delivery functions may require a delivery address or location.
6. Data security
We use reasonable technical and organizational safeguards appropriate to the service. No internet-based system can guarantee complete security. Please keep your account credentials secure and report suspected misuse.
7. Data retention and account deletion
We retain information only as reasonably needed to operate the service, meet legal obligations, resolve disputes, and prevent misuse. To request account deletion or removal of eligible personal data, contact contact@hussamhm.com with the subject "Meal Express Account Deletion". We may need to confirm account ownership before processing the request. Some records may be kept when legally required or needed to resolve outstanding orders and disputes.
8. Children
Meal Express is intended for people legally able to create accounts and place orders. We do not knowingly solicit personal information from children who cannot legally consent under applicable law.
9. Changes to this policy
We may update this policy as the app evolves. The effective date above will be updated when material changes are published.
10. Contact
For privacy questions and data requests, email contact@hussamhm.com.